Customer Experience Staff - Call Center & Customer Service Specialist

Join our dynamic team as a Customer Experience Staff and play a pivotal role in delivering exceptional service to our valued clients. Based in Kebayoran Lama, this position offers an exciting opportunity to work in a fast-paced call center environment, where you'll handle inbound and outbound calls with a focus on resolving customer issues efficiently. At Private Advertiser, we're committed to creating a seamless customer experience, and your role will be crucial in achieving that goal.

As a Call Center & Customer Service Specialist, you'll be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You'll use tools like Zendesk and Freshdesk to manage customer interactions, and your ability to multitask and prioritize will be key to maintaining high service standards. This role is perfect for someone looking to grow in a customer-centric organization with opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, providing excellent customer service and support.
• Resolve customer issues efficiently and professionally, ensuring high satisfaction levels.
• Manage customer inquiries and complaints using Zendesk and Freshdesk.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Monitor and improve call center performance metrics and customer satisfaction scores.
• Stay updated with industry trends and best practices in customer service.
• Provide training and support to new team members as needed.
• Adhere to company policies and procedures, ensuring compliance and quality service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or call center role.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Proficiency in using Zendesk and Freshdesk.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in English and Indonesian.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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