IT Support & Help Desk Specialist - Technical Troubleshooting & User Assistance

Waterindo Primatech Bekasi (WPB) · 📍 Tangerang Selatan, Banten · Diposting 2026-10-04

FULL_TIME⭐ TERVERIFIKASI

Rp 4000000 - Rp 5500000 per bulan

Join Waterindo Primatech Bekasi (WPB) as an IT Support & Help Desk Specialist and play a pivotal role in ensuring seamless technical operations for our organization. In this dynamic position, you will be the first point of contact for employees and stakeholders encountering technical issues, providing swift and effective solutions. Based in Tangerang Selatan, Banten, you'll be part of a team dedicated to maintaining the highest standards of IT support and user assistance.

As an IT Support & Help Desk Specialist at WPB, you will be responsible for troubleshooting a wide range of technical issues, from hardware and software problems to network connectivity and security concerns. You will use industry-standard tools such as ServiceNow, Jira, and Microsoft System Center to manage and resolve incidents efficiently. With a strong focus on user satisfaction, you will also provide guidance and training to employees on best practices for using IT systems.

📋 Tanggung Jawab Pekerjaan

Provide first-line technical support to employees and stakeholders, resolving hardware, software, and network issues.
Troubleshoot and resolve technical problems using industry-standard tools such as ServiceNow, Jira, and Microsoft System Center.
Document and maintain accurate records of all incidents and resolutions.
Escalate complex issues to higher-level support teams as needed.
Conduct regular system checks and maintenance to ensure optimal performance.
Provide user assistance and training on IT systems and best practices.
Monitor and maintain network infrastructure, including routers, switches, and firewalls.
Ensure compliance with IT security policies and procedures.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 3 years of experience in IT support and help desk roles.
Proven experience with ServiceNow, Jira, and Microsoft System Center.
Strong knowledge of network infrastructure and security best practices.
Excellent communication and problem-solving skills.
Ability to work independently and as part of a team.
ITIL or similar certification is a plus.
Fluency in English and Bahasa Indonesia.